19 October 2019 - 2 November 2019


Please read these terms and conditions carefully before using this website. By using this website you will be deemed to have agreed to be bound by these terms and conditions.


1. Tickets for events organised by Canterbury Festival can be ordered via Third Party links that may be accessed through this Website.  You have to read the website disclaimer for more information before ordering your tickets through these Third Party websites.
2. Admission to Canterbury Festival events is only permitted on production of an entrance ticket(s) unless otherwise expressly advertised in relation to free events.  Canterbury Festival reserves the right to refuse admission, and to remove from the Festival Enclosure, at its sole discretion, any person(s) whose conduct is prejudicial to the safety and convenience of others, or to the proper running of the Festival. We will not tolerate aggressive and/or drunken behaviour under any circumstances. Should this occur your admission will be refused and you will not be entitled to a refund.
3. You represent and warrant that the Tickets are purchased for personal use only and not for trade or commercial purposes. 
4. You will be responsible:
(i) for checking your ticket details and ensure that they are correct and accurate;
(ii) for any loss, theft or damage to your Tickets;
(iii) to ascertain whether an event, performance or activity has been cancelled and the date and/or time rearranged. If the event, performance or activity is cancelled you will be offered Tickets for the rescheduled time and date. We will use reasonable endeavours to inform you of any cancellation once we have received notification of the same. However it may not always be possible to do so, for example due to changes happening at short notice;
(iv) to arrive at the event on time. Every effort will be made to admit latecomers but admission cannot always be guaranteed.
(v) to comply with all relevant venue regulations including age restrictions and safety announcements whilst attending the event, performance or activity.
5. Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.  These restrictions may vary depending on the venues.
6. Restrictions may apply to mobile phones, pets (except assistance dogs), and your own food and drink.  It is your responsibility to contact us to check if any of these restrictions apply to the venue you wish to attend. 
7. You will consent to the filming and/or sound recording of any event, performance or activity as a member of the audience.  Should you have any concerns or objections in relation to this you should inform us prior to the event.

8.  We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled.
9.  If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled a refund of the face value of the ticket.
10. The promoter reserves the right to alter or vary the programme of an event without being obliged to refund or exchange tickets.

11. Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.  This does not include or limit in any way our liability for death or personal injury caused by our negligence or for any fraud or fraudulent misrepresentation from our part.
12. Persons attending Canterbury Festival events and using Venue Car Parks, if available, do so at their own risks and Canterbury Festival shall not be liable for any loss or damage or for death or injury unless caused by the negligence of Canterbury Festival.

13. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14.  We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
15. You will be subject to the policies and terms and conditions in force at the time that you order your Tickets, or if we notify you of the change to those policies or these terms and conditions.

16. These terms and conditions are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

17.  In the event of any discrepancies the above terms and conditions shall take precedence over those of Third Party websites insofar as the ordering, purchase and use of Canterbury Festival tickets are concerned.